The Fleet Operations Program Management team at Zoox is responsible for delivering cross-functional programs and projects critical to the successful growth, expansion, and efficient operation of Zoox’s commercial service. We partner closely with teams within Fleet Operations and stakeholders from other departments to verify, validate, and launch the newest software on our fleet while progressively maturing our operational processes and procedures to deliver a premium customer experience.

We’re seeking an experienced and forward-looking Staff Program Manager to define strategies and solutions to scale our verification and validation (V&V) operations efficiently. Our testing fleet, consisting of hundreds of vehicles spread across multiple cities and private testing tracks, is rapidly scaling in size and geographic distribution. As our operations expand, we need ever better processes, tools, and strategies to support Zooxs autonomous vehicle development and the continued expansion of our product. You will work closely with the key customers of this testing, including SDMA, Autonomy, Product, and Vehicle Engineering teams to understand testing requirements and partner with our vehicle operations teams, including our retrofitted highlander test fleet and robotaxi R&D Test Fleet teams, to deliver this testing.

Travel Requirements: 10-15%

In this role, you will:

Lead and develop the V&V programs team, including 1-2 other program managers.
Define and execute the strategy for verification and validation operations as our fleet size and geographic distribution rapidly expand.
Build strong relationships between your customers and key enablers, including autonomy SW, SDMA, operations, infrastructure, engineering, and safety teams. Work closely with product, operations, and engineering teams to develop new processes, tools, and strategies to operate our fleet efficiently at a rapidly increasing scale.
Oversee the entire testing value chain, including demand forecasting, request creation, scheduling, and test execution. Constantly evaluate and improve this system to maximize output. Collect and track testing requirements in support of upcoming company milestones. Ensure the testing teams have the required resources and capabilities to deliver this testing on time.
Develop, own, and execute a highlander test fleet and robotaxi R&D demand forecasting and planning process which is tied into the financial planning process.
Manage program timelines, resources, and deliverables for fleet validation activities. Continuously look for and implement opportunities to improve the efficiency and effectiveness of our testing operations.
Create and maintain program documentation, metrics, and progress reports. Identify and mitigate operational risks in the V&V program.

Qualifications

Bachelor’s degree in operations research, operations management, or a STEM program
10+ years of program management experience and at least 2+ years of working with operations
Strong track record of leading complex technical programs
Excellent stakeholder management and communication skills
Demonstrated experience using data to drive decisions

Bonus Qualifications

MBA or a Masters degree in a STEM program
Experience with autonomous vehicles, ride-hail, robotics, or fleet management
Management consulting or strategic consulting experience
PMP, PgMP, or similar program or project management certifications
Experience with vehicle testing and validation processes

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $179,000 to $262,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling and positioning within a level are determined by a range of factors, including, but not limited to, a candidates relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting represents the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g., sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.