Overview

As a Loyalty Strategy & Operations Manager, you will play a critical role in defining and building our loyalty and growth initiatives across Fanatics. The ideal candidate is an experienced strategy and operations team member who is a natural problem solver and has a strong bias towards action. They will bring thoughtful, effective ideas and solutions to a rapidly growing organization contributing at a hands-on level. They have a proven track record of digging in and defining what needs to be done while deftly managing a variety of stakeholder relationships.

Responsibilities

Own and execute cross-functional operational processes that drive accountability, efficiency, and scale.
Develop and implement high-impact loyalty strategies across Fanatics verticals that enhance customer retention and engagement.
Lead execution of key short and long-term projects, identifying opportunities for continuous improvement.
Develop financial models and forecasts to assess the impact of loyalty initiatives, ensuring programs are cost-effective and deliver strong ROI.
Collaborate across teams—including product, marketing, and analytics—to craft a loyalty experience that resonates with fans.
Analyze customer behaviors and translate insights into actionable strategies, always advocating for the fan experience.
Drive stakeholder alignment and ensure clear, consistent communication across leadership and cross-functional teams.

Experience and Skills

2+ years experience in a Consulting, Strategy, or Operational function
A passion for Sports and an inherent understanding of what Sports fans want
Strong numerical proficiency and analytical capability (e.g., SQL) and willing to dive into data
An ambitious multitasker, who can move quickly and efficiently
Excellent communication skills, experienced at presenting to senior leadership
Empathetic team player, accomplished at working effectively cross-functionally
Curious and fast learner willing to become proficient in consumer/industry insights and functionality
Passion to work in an entrepreneurial, hyper growth environment where decisions are made quickly
Open to regular travel to events and other Fanatics offices for various offsite and team meetings
Bachelor’s degree in Business, Marketing, Analytics, or Engineering

Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. *Salary Range: $110,000 to $133,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed). In addition to the base and bonus, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off, and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.